Short answers. More detail is on Delivery and Terms and conditions.
How do I order?
Choose a photograph, size, and options (material, frame). Add it to the cart and complete checkout. You will get a confirmation email. If you need a size that is not listed, use “custom size” on the product page.
Which payment methods do you accept?
The methods shown at checkout. In Macedonia we usually offer bank transfer and cash on delivery. A card or another online method is used only if it is enabled when you order. We do not store card data.
Which currency are the prices in?
You see prices in denars (MKD) or euros (EUR), using the switch on the site. Your bank may charge a fee if you pay from another currency.
Where are orders printed?
Not only in Ohrid. Orders from abroad, if they have no extra requests, are usually printed abroad. Orders in Macedonia are printed locally - we work with three print partners in the country, according to the material and the request. The gallery in Ohrid is a sales point and a contact place, not the only print shop.
Do you ship worldwide?
Yes. We ship in Macedonia and abroad - Europe, the USA, Australia and other countries. Details are on the Delivery page.
How long do production and delivery take?
The print is made to order. Production is usually 2-5 business days. In Macedonia delivery then takes another 1-3 business days. Abroad it is usually 7-14 business days after production, plus customs where they apply.
Is delivery in Macedonia free?
Yes, across Macedonia it is free, unless checkout says otherwise. Pickup, when available, is also free. International delivery is charged as shown at checkout.
How do I track the parcel?
When the parcel leaves, if the carrier gives a tracking number, we send it by email. If you do not have it, write to print@stojanstojanovski.com with the order number.
Can I change or cancel the order?
Yes, before production starts. Write as soon as you can. After printing starts, a change is possible only if we agree, because the print is made for you.
What if the print arrives damaged?
We offer a replacement only if the product is damaged during production or delivery. Within 48 hours of receipt send photos of the damage and the packaging to print@stojanstojanovski.com. We do not offer a return because you changed your mind.
Will the colours match the screen?
We do not guarantee identical colours. Every eye, monitor and lighting sees a little differently. We aim for the print to be as close as possible to the photo - and, where we can, even better than what you see on screen.
Do I also buy the rights to the photograph?
No. You buy a physical print for home or as a gift. Copyright stays with Stojan Stojanovski. It must not be copied, resold or printed again without permission.