Last updated: 12 September 2026
Every print is made to order. This page explains where we print, how worldwide delivery and pickup work, and what we do if a parcel arrives damaged.
Where we print
Prints are not made only at the gallery in Ohrid. Printing depends on where we ship the order and whether there are extra requests (frame, custom size, rush, and similar).
- Abroad. Orders from abroad, if they have no extra requests, are usually printed abroad - so the parcel is closer to you.
- Macedonia. Orders in the country are printed locally with partners. We work with three print partners in Macedonia, according to the material and the request.
The gallery in Ohrid is a sales point where you can see work and get in touch - it is not the only place where orders are printed or received.
Worldwide shipping
We ship in Macedonia and abroad - Europe, the USA, Australia and other countries.
Delivery in Macedonia
Delivery across Macedonia is free, unless checkout shows otherwise.
Production starts after the order is confirmed. Printing and packing usually take 2-5 business days. Then the parcel travels another 1-3 business days, most often with Macedonian Post or another carrier.
You get a confirmation by email. If there is a tracking number, we send it when the parcel leaves.
Pickup
Pickup is free when checkout offers it and we agree the details with you. We will tell you when the order is ready. Pickup does not mean everything is printed only in Ohrid - a ready order may come from a local partner.
International delivery
Orders for abroad, if they have no extra requests, are usually printed abroad. If there are special requests, production may be in Macedonia and the parcel then travels to you - for example with DHL.
After production, an international parcel usually arrives in 7-14 business days, depending on the country, customs and the carrier.
- Customs, VAT and local charges, if any, are paid by the recipient.
- Cash on delivery is not available for orders outside Macedonia.
Timelines
The times above are a guide in business days. Saturdays, Sundays and public holidays do not count. If the last day falls on a non-working day, the deadline moves to the next business day.
Replacement - only if the product is damaged
Because each print is made for you, we do not offer returns or replacements because you changed your mind, or because you want another size, frame or material.
We offer a replacement only if the product is damaged during production or delivery - for example a tear, bend, stain, or packaging that damaged the print.
If that happens:
- Check the parcel when it arrives.
- Within 48 hours of receipt write to print@stojanstojanovski.com.
- Send clear photos of the damage, the packaging and the whole parcel.
- If the claim is valid, we will make a replacement or offer a solution, at no extra cost to you.
Colour
We do not guarantee that colours on screen will match the print exactly. Every eye, monitor and lighting sees a little differently.
We aim for the print to be as close as possible to the photo you see - and, where we can, even better: clean, rich and ready for the wall.
Contact
Questions about an order or a parcel: print@stojanstojanovski.com